ku9p Privacy Policy
Your personal information is very important to us. This policy describes how ku9p collects, uses, and protects your information.
1 Introduction and Scope
This privacy policy ("Policy") applies to the ku9p platform and all its services, websites, and applications. By using the ku9p website, you are considered to have accepted the terms of this policy.
Who does this policy apply to?
This policy applies to all registered and unregistered users who access the ku9p platform from Bangladesh. If you use our services or visit the website with the intention of using them, you fall within the scope of this policy.
Scope of the Policy
This policy covers the following: what types of information we collect, why we collect it, how we store it, who we may share it with, and what rights you have. ku9p treats the privacy of every user with the highest importance and keeps your information secure using SSL encryption technology.
2 Information We Collect
We may collect various types of information while you use the ku9p platform. This information is used to improve the quality of our services and to provide you with a secure experience.
| Type of Information | Examples | Source of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Registration form |
| Contact Information | Email address, mobile number | Registration and contact |
| Financial Information | bKash, Nagad, Rocket, or Upay account number | Deposit / withdrawal process |
| Transaction Information | Deposit history, withdrawal records, betting activity | Recorded automatically |
| Technical Information | IP address, device information, browser type, cookies | Collected automatically |
| Usage Information | Pages visited, session duration, click patterns | Analytics system |
Information About Minors
ku9p does not knowingly collect or store information from individuals under the age of 21 under any circumstances. If we become aware that a minor's information has entered our system, we will immediately delete it and close the associated account.
3 Use of Information and Purpose
We use the information we collect for the following purposes. For each purpose, we use only the minimum information necessary.
Account Management
We use your identity and contact information to create, verify, and manage your ku9p account. This ensures that only you can access your account.
Financial Transaction Processing
We use financial information to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. All transactions are secured by SSL encryption.
Security and Fraud Prevention
We monitor transaction and technical information to prevent unauthorized access, fraud, and money laundering. This ensures the overall security of both you and the platform.
Customer Support
Our 24/7 live chat support team uses relevant account information to provide you with accurate assistance. Our goal is to resolve your issues quickly and effectively.
Service Improvement
By analyzing usage patterns, we continuously improve our platform, gaming experience, and overall service quality. This analysis is conducted in a fully anonymous manner.
Promotional Communications
With your consent, we may inform you about bonus offers, tournaments, and special promotions. You may withdraw this consent at any time.
4 Information Storage and Security
ku9p uses industry-standard technology and practices to protect your information. We maintain technical, administrative, and physical security measures.
Retention Period
We retain your information for the following periods:
- All personal information is retained for as long as your account remains active.
- After account closure, transaction records may be retained for up to five years due to regulatory and legal obligations.
- Security logs and audit trails are retained for up to three years.
- If there is a legal dispute, the relevant information is retained until the dispute is resolved.
Technical Security Measures
ku9p has put the following measures in place to protect your information:
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted.
- Modern firewalls and intrusion detection systems.
- Regular security audits and vulnerability assessments.
- Strict access controls — only authorized staff can view necessary information.
- Two-Factor Authentication support.
- Regular data backups and a disaster recovery plan.
Steps in Case of a Data Breach
If a security breach occurs and your information is at risk, ku9p will notify affected users as quickly as possible. We will immediately take the necessary technical steps and investigate the cause of the breach.
5 Cookie Policy
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, remember language preferences, and keep security features active. These cookies cannot be disabled.
Analytical Cookies
We use analytics cookies to analyze user behavior anonymously. This information helps us improve the quality of our services. You can disable these cookies in your browser settings.
Functional Cookies
These cookies are used to remember your preferences, such as recently viewed games or saved favorite categories. This makes using the platform more convenient for you.
Cookie Controls
You can delete cookies or stop accepting future cookies at any time by changing your browser settings. Please note that disabling certain cookies may cause some features of the website to not work properly.
6 Sharing Information with Third Parties
ku9p never sells your personal information to third parties for commercial purposes. Information may only be shared in the limited circumstances described below.
Service Provider Partners
We work with trusted third-party service providers to deliver services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer support. They receive only the information necessary to provide their specific service and are required to comply with our privacy standards.
Legal Obligations
We may be required to share information with relevant authorities to comply with court orders, government directives, or applicable law. In such cases, we always seek legal advice and provide only the information specifically requested.
Fraud and Crime Prevention
Information may be shared with relevant authorities to prevent money laundering, fraud, or other financial crimes. This is an important step in protecting the interests of all users.
Business Transfers
If there is any change to ku9p's business structure (such as a merger or acquisition), user information may be transferred. In such circumstances, we will notify you in advance and your rights will remain intact.
7 Your Rights and Choices
ku9p respects your rights over your personal information. You may exercise the rights described below at any time.
Right of Access
You may request to know what information we hold about you. Upon request, we will provide you with a complete data report.
Right to Rectification
If there is any error in the information we hold about you, you may request that it be corrected. Ensuring accurate information is also important for the security of your account.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. We will action your request as quickly as possible.
Right to Data Portability
You may request your information in a structured, readable format. Upon such a request, we will provide the information to you where technically feasible.
Right to Restrict Processing
In some circumstances, you may wish to temporarily restrict the processing of your information — for example, when the accuracy of the information is disputed or while an objection is being verified.
How to Exercise Your Rights
If you wish to exercise any of the rights listed above, please contact us. After verifying your identity, we will generally respond to your request within 30 days. If the request is complex or multiple requests are received at the same time, this timeframe may be extended to 60 days — in which case we will notify you in advance.
8 Protection of Minors
Age Verification Policy
ku9p is intended only for individuals aged 21 or older. We follow an age verification process at the time of registration and confirm age using a national ID card or other government-issued documents when required. We do not permit minors to open an account or use the platform under any circumstances.
Guidelines for Parents
If a parent or guardian suspects that their minor child is using our platform, please contact us immediately. We will investigate and, if confirmed, will close the associated account and delete the collected information.
9 Policy Changes and Updates
Notice of Changes
ku9p may update this privacy policy from time to time. For any significant changes, we will notify you via your registered email address or through a notice on the website. The date the changes take effect will be shown at the top of the page as the "Last Updated" date.
What Continued Use Means
If you continue to use the platform after an updated policy is published, you will be considered to have accepted the revised policy. If you do not agree with the changes, you may request that your account be closed.
10 Contact Us
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us through any of the channels below.
[email protected]
24/7 live chat support in Bengali — log in to the platform to get in touch
Email replies are usually sent within 24 to 48 hours (BST, UTC+6)
Support for Responsible Gaming
If you feel that gambling is having a negative impact on your life or someone you know, please visit our Responsible Gaming page or contact our support team. We are ready to inform you about the right assistance and resources.